Get in Touch With Us

Got a question about something you have read on swimbritain.co.uk, spotted an outdated offer, or want to flag a casino we have not covered yet? This page explains how to reach us and what kind of enquiries we are best placed to help with.

The Best Way to Reach Our Team

Email is the quickest route to a real answer. Send your message to [email protected] and a member of our editorial team will read it personally. We aim to reply within two working days, though it can take a little longer during busier periods.

A short summary of what your message is about — a correction, a general question, or feedback on a review — helps us route it to the right person and get back to you faster.

What We Can Help With

• Questions about our reviews — If you want more detail on how a brand like Betmica, Kikibet or Betninja compares on free spins terms, wagering requirements or payment methods, ask and we will point you to the relevant section or page.
• Corrections and updates — Welcome offers and free spins terms at casinos not on Gamstop change often. If you spot a figure or term that looks out of date, let us know so we can look into it.
• Content suggestions — If there is a topic around non Gamstop casinos in the UK you think we should cover in more depth, we are open to hearing about it.
• General enquiries — Anything unclear about how we rank and rate sites, or how bonuses and free spins work in general, is fair game.
• Site feedback — If something on the site did not work as expected, or a link needs checking, we appreciate readers flagging it.

What We Are Not Able to Help With

We are an independent comparison site, not a casino operator. That means we cannot process deposits or withdrawals, resolve account issues, verify identity documents, or intervene in disputes between a player and a brand. For any of these, the casino's own support team is the right first point of contact, since only they can access your account.

Similarly, if you are looking for support around gambling behaviour, self-exclusion, or want to understand your options — including how self-exclusion schemes work in the UK and beyond — we would rather point you towards the right resources than guess at advice. Mention this in your message and we will do our best to steer you appropriately.

What Happens After You Send a Message

Every message is read by a person, not a bot. There is no automated reply standing in for an actual response. Once we have looked into your query — whether that means checking a fact, reviewing a bonus term, or simply answering a question — we will follow up by email.

If your enquiry relates to a specific offer, such as a welcome package or free spins deal, it helps to include the brand name and roughly when you saw the offer, since terms can be updated or replaced without much notice.

Keeping Our Content Accurate

We rely on our own research to keep listings and offer details current, but reader input matters too. If you have used a site we cover and think something we have written does not reflect reality — better or worse — we want to hear about it. Feedback like this is one of the ways we keep our comparisons useful rather than stale.

Thanks for taking the time to get in touch. We read every message and will get back to you as soon as we reasonably can.

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